Terms & Conditions

If we don't have the item you have ordered in stock, or there is a delay, for whatever reason, we will endeavour to contact you at the e-mail address you gave us. If we can't contact you, or get no reply to our e-mail, we will not supply you with a substitute product, unless you have instructed us other. We will not dispatch your goods if we let you know that your order hasn't been accepted or if you have cancelled your order in accordance with the returns policy (see section 3 RETURNS/EXCHANGE POLICY).

Orders will not be accepted for the following reasons:

1) An item you have ordered is not in stock.

2) Your payment is not authorised.

3) There is an error with either the product, or the pricing.

Arabella is not obliged to supply products ordered through this website and the display of any items is not an offer to sell. The refusal of any offer to purchase by you, at any time, is at our sole discretion and we reserve this right to do so.

We will contact you by e-mail or telephone, if we are unable to complete your order following our order acknowledgement (see section 3 RETURNS/EXCHANGE POLICY). Arabella will do its best to keep the website as up to date as possible, but we cannot guarantee that any specific item will always be available. If we cannot supply an item, we will let you know by e-mail and release the funds being held in our account for the purchase, or offer you an online store credit that can also be used in one of our stores.

As in our stores, customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy.

The returns procedure to follow is :

1) Return within 14 days of receiving an item, you must send back with your original order number and enclose it with the parcel you are returning. (Any items that are not accompanied by the returns number will not be accepted). Items must be returned to the warehouse within 14 days of being issued.

2) Any returns received after the 14 days of the returns authorisation number being received are accepted at the sole discretion of Arabella and will only be refunded with a credit note that can be used both online and in-store. It is essential that, in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in its original packaging. Earrings, underwear and swimwear are non-returnable unless faulty.

3) Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser. Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and postal costs. As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post. Please note that the postal costs for returned goods are the customers’ responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.

4) For international returns please note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes on receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company's discretion. The customer's statutory rights are unaffected.

5) For sale items, the return procedure remains the same.

Payment can be made online by Visa, MasterCard or Switch/debit cards/PayPal. Orders can also be placed by telephone. The credit/debit card that is being used for the purchase must be yours. All credit/debit card holders will be subject to the usual validation checks and authorisation by the card issuer. In the event of your card issuer refusing payment, Arabella will not be liable for any delay or non-delivery of your order. In any event, we reserve the right to cancel your order. By putting an order into us using our website, you guarantee that the payment details you have provided us on that order are both valid and correct. You also guarantee us that when the order is accepted and processed by us, payment will be made in full. When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you confirm you are the person referred to in the billing details.

Legal ownership of the items will be retained by us until you have made full payment and it has been received by us. In the case of the payment being refunded to you by ourselves, legal ownership of the goods will immediately revert back to us. Risk on the items will be immediately passed to you on delivery to your address.

As both the internet and technology itself can be unpredictable, Arabella cannot guarantee the website will be completely free of errors, viruses, bugs or compatible with all software and hardware. We also cannot guarantee that your visit will be totally uninterrupted. Access to our website is entirely at your own risk. If, for any reason beyond our control, we cannot provide you our internet services, we will not be held responsible to you. We cannot guarantee the accuracy of the content of our website, explicit or implied, as it is presented as you see it. If we consider it to be necessary, at any time, we reserve the right to update product information, make changes to any part of our website, amend errors or withdraw any part of the site.

Apart from our contractual obligation to supply goods after acceptance of orders placed on our website, neither we nor any of our employees, directors or other representatives will be liable in contract, tort, negligence or otherwise for any damage or loss whatsoever in any way connected with your use of the website. You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities, claims, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We reserve the right to terminate your use of the website immediately if we consider that you have breached these terms and conditions.

This website is controlled and operated by Arabella in the UK. English law governs these terms and conditions and all matters connected with any order you place on our website.

This website is owned and operated by Arabella, Nantwich, United Kingdom. Any content that is either pictures, photographs, logos, designs, written and other materials are copyrighted to Arabella and photographers, designers and authors etc. All worldwide rights are reserved. The contents and the site itself may only be used for personal non-commercial use. Any reproduction, of any part of our website, is prohibited without prior notice and written permission from Arabella. It is important that you know that all things represented in the  website are the property of their owner companies, such as accessories, fashion, trademarks, company names etc.

It is up to our total discretion to change these terms and conditions at any time and any continued use by you of this website, after these changes, will constitute your agreement of these new terms and conditions. We advise you to thoroughly read these terms and conditions and check back frequently. If, at anytime, you do not agree to these terms and conditions, you should stop using this website immediately. If you have any questions regarding these terms and conditions, please contact us by e-mail at sales@arabellauk.com

Our registered office: Arabella Cheshire Ltd, 3 Chantry Court, Crewe CW1 2DL.  Company No. 11177551   Vat No.290186984   Tel: 01270 747616