Refunds / Exchanges
RETURNS/EXCHANGE POLICY
As in our stores, customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy.
The returns procedure to follow is :
1) You will find a Returns Form with your purchase, enclose it with the item you wish to return. Items should be returned within 7 days of being received and returned to:
Arabella's - 3 Hospital Street, Nantwich, Cheshire, UK, CW5 5RH
2) Any queries please contact sales@arabellauk.com
Any returns received after the 7 days are accepted at the sole discretion of Arabella and will only be refunded with a credit note that can be used both online and in-store. It is essential that, in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in its original packaging. Earrings, underwear and swimwear are non-returnable unless faulty.
Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser. Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and postal costs. As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post. Please note that the postal costs for returned goods are the customers’ responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied. For international returns please note on any export documentation or on the address label that the goods enclosed are returned goods.
This will ensure we are not charged any further duty or taxes on receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company's discretion. The customer's statutory rights are unaffected.